Delivery of goods
Fibre to the Apartment (FTTA) offers 2 (two) methods of delivery of Goods to you. You may elect delivery via:
Courier:
For more information about courier , please see our website, which are incorporated into these Terms by reference. Our delivery charges are subject to change at any time, without prior notice to you, so please check the Help Centre for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out. Currently we have partnered with “The Courier Guy” You can track your parcel at : https://portal.thecourierguy.co.za/track . You will need your tracking number from Cybersmart via the Help Desk. You can also educate yourself of how to package your item securely and acceptably at https://www.thecourierguy.co.za/packaging-dos-donts/ .
Turnaround times for courier delivery will depend on the size of item and the option chosen on order.
- Local delivery (Cape Town) = Overnight
- National delivery = 2-3 working days
Self-collection:
Where it accepts your order, FTTA will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
FTTA’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. FTTA is not responsible for any loss or unauthorized use of a product, after it has delivered the product to the physical address nominated by you
